Ec Gaming

ec gaming is the uk’s leading provider of outsourced customer service, chat moderator and vip account management campaigns in the gaming industry. we fully manage our clients customer service calls, live chat and emails, allowing them to focus on running their businesses. as part of our service, we provide live and daily reports on multi-channel customer engagement giving our clients a greater insight into what their customers feel, think and say about their brand. we have purpose built facilities to house our clients chat moderation teams alongside their customer service teams, with additional processes to provide remote working chat hosts. whilst remote working has it’s benefits, we have found that having a team together creates a much better atmosphere and has a positive impact on overall quality and on brand loyalty. in addition to our customer service and chat moderation services, we also provide specialists that can reactivate a customer that has lapsed or convert any player that