Ecats911

ecats is an acronym for emergency call tracking system. ecats is the first universal 911 call reporting system that leverages the ubiquitous nature of the internet to provide secure, real-time reporting to the 911 industry. ecats was originally developed by direct technology, a custom software development and hosting company back in 1997. originally, the service was developed to solve a critical business need for the 911 program office in the state of california. the program office was seeking a solution that could provide universal 911 call statistics analysis across the entire state, regardless of the type of customer premise equipment (cpe) installed at each public safety answering point (psap). direct technology decided to accept the challenge. they developed and deployed the first version of the service in late 1997 and the result was an overwhelming success. ecats was the first service to abstract the complexity of collecting, reporting and managing 911 call statistics using a we