Unified Inbox for Streamlined Communication

Messaging

Unified Inbox for Enhanced Team Collaboration

Manage multi-channel group inboxes like sales@, support@ or accounts@ in one place

illustration of a woman breaking a call line

Trusted by 100s of companies including

Sales , Support, Customer Success, IT & Ops Managers

Collaborate across teams to help resolve customer issues faster

Unified Inbox

Bring all your customer communication channels together in one place — Email, SMS, voice, WhatsApp, or social — so you can meet them where they are

Delightful Customer Experiences

Happy customers buy more. Distro gives you quick access to your customer's entire history so you can understand their problems and resolve them with confidence.

Personalization at Scale

Give each customer the personalized experience they deserve without sacrificing speed.

Work together in a shared workspace

Smart Inquiry Assignment

Collaborate on inquiries and auto-assign messages to reps by context, expertise, or seniority.

Effortless Collaboration

Add comments to every customer event and bring in your teammates with @mentions instead of endless cc's, bcc's and forwards.

Thread

Reply and compose emails, SMS, and calls, and add comments for teammates—all in threads from a single view.

Streamlined communication

Call logs, recordings, and transcribed voicemails are displayed alongside texts for a unified conversation view.

Take our unified inbox for a spin

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Make email your superpower

Triage customer requests into multiple unified inboxes based on issue type, customer profile or recent activity on your site
Get a single view of your customers' interaction with your business across channels and teams, including website activities organized in a chronological timeline
Integrate with the tools you already use to build better workflows for your team

Streamline Your Communication

Automate Replies, Save Time with Templates, and Schedule Messages for a Balanced Work-Life Flow,

Automated replies

Stay in control with automated text replies for missed calls, voicemails, or texts. Set pre-defined messages for instant responses.

Templates

Boost efficiency with message templates—save frequently used responses and send them instantly without retyping.

Scheduled messages

Schedule messages for later to maintain work-life balance, and cancel them if the recipient responds early.

All the features you need to delight your customers

Multi-channel unified inbox

Messenger

Rules & automation

Canned responses

Collision detection

Snooze conversations

Undo send

Comments & mentions

Internal notes

Automated CSAT surveys

Analytics & reporting

Automated issue assignment & load balancing (round-robin, longest Idle time, simultaneous routing)

Plays well with others

Our growing list of integrations works with your existing software stack. Use data across our suite of products, or connect to 3rd party applications for better workflow automation and a 360 degree view of each customer or prospect.