Baird Group (Baird Consulting, Inc.)

the baird group is a full-service patient experience improvement firm. when hospitals and medical practices fail to deliver a great patient experience, trust is broken, reputations are damaged and market share declines. while patient satisfaction surveys show you scores, you don't know the "why?"​ behind the numbers. through mystery shopping and culture assessment, the baird group reveals your most pressing service issues then provides a clear road map to success. leadership development, coaching, and employee engagement skills are just a few of the tools that have made the baird model a sustainable solution for a great patient experience. baird clients enjoy significant and sustainable results ranging from 20 - 80% improvement in patient satisfaction and employee engagement. founded by a registered nurse, the baird group's consultants have real life experience in the trenches of healthcare giving instant credibility with your providers and staff. baird is the author of 5 books and ove