Beetil

beetil is a beautifully easy to use saas it service management tool aligned to the itil framework. beetil targets small and medium sized businesses that want to follow good service management practices but have been deterred by the enterprise-level complexity and cost of most of the tools out there. using an itsm tool shouldn’t be like sticking needles in your eyes. beetil focuses on ease of use and simplicity while still delivering the features giving the most value to businesses and their customers. it includes incident, problem, change, release, knowledge and asset & configuration management and more. there's also full email integration and a self-service customer portal for customers to log and track their own incidents/requests and search the knowledge base. there's a free 30 day trial at beetil.com.