Better Business Bureau of Greater Kansas City

the kansas city bbb is a non-profit information gathering organization that encourages transparency, ethics and trust in the marketplace. our mission is to be a leader in advancing marketplace trust. bbb accomplishes this mission by: creating a community of trustworthy businesses setting standards for marketplace trust encouraging and supporting best practices celebrating marketplace role models, and; denouncing substandard marketplace behavior bbb sees trust as a function of two primary factors – integrity and performance. integrity includes respect, ethics and intent. performance speaks to a business’s track record of delivering results in accordance with bbb standards and/or addressing customer concerns in a timely, satisfactory manner. bbb accreditation is an honor – and not every company or charity s eligible. businesses that meet our high standards are invited to join bbb. businesses meeting bbb standards are presented to local boards of directors (or designees) for review and ac