Beyond Better Customer Service Consulting

beyond better consulting provides bespoke strategic services to help organisations create a consistent customer experience, our focus will help you to define and deliver exceptional customer experiences and strive to go beyond better. the consultancy was founded and directed by benjamin franklin who has over 15 years experience of delivering customer service results, developing effective team performance, creating effective strategies resulting in increased customer satisfaction levels. key skills include experience of offering a variety of learning and development styles, which can be adapted depending on client requirements. beyond better supports organisations to create and deliver effective development strategies, research and deliver key projects to support organisation's strategy and meet the needs of the od agenda, including leadership approach, customer service strategy, embedding values and improving people processes.