Big Difference Scheme

the big difference scheme is a new option for advisers when dealing with the affordability problems many households are experiencing with their bills. successful customers will receive a new bill which could be as low as £32.90 for the year. the new bill will then be paid by the customer through a payment plan. the scheme covers the entire severn trent water region, so if your client lives in this area they may be eligible to apply. its design reflects lessons learnt from bureau social policy work and therefore represents an innovative approach to helping people in financial difficulties. the scheme is designed to help those customers who are struggling to pay their bills, whether they’re reliant on income from benefits or in work. it is an option of last resort for clients for whom the other available schemes, i.e. watersure, water direct or a water meter, are unavailable or unaffordable. in order to be eligible, a client needs to pay part or all of their bill to severn trent water an