Black Swan Telecom Journal

join us in building a lively on-line community in support of the telecom business assurance profession. “business assurance” is a wrapper term that draws a circle around the widely dispersed practice of using business controls, workflows and data marts to check for retail or enterprise billing/ordering errors, fraud issues, security holes, inter-carrier or partner billing problems, and a host of operational problems and opportunities. business assurance is a rallying cry for champions of operational excellence. while our primary mission will be to promote the careers and enhance the knowledge of business assurance pros, a vital secondary mission is to infuse a “business assurance culture” across communications organizations — from board room executives to call center agents. business assurance pros work for many telecom departments and the brainpower is supplied by both telco employees and virtual employees such as consultants and outsourced experts. their job titles stretch far b