Bloomic

this isn't about tech. it's not about which phone set up you use, or how efficiently you're utilising your crm system. you have what works for you and your budget. it's about building a contact centre where the customer support team is set up to be effective, real and, essentially, scalable. working closely with team leaders, contact centre managers and those actually speaking to customers, we'll focus on getting the basics right; the training, the policies, the quality, your relationship with customers and (most importantly) the leadership in the team.