craigmenzies.net

freelance specialist in online business strategy, including ecommerce, enterprise web design, online customer experience (usability, website effectiveness), and web analytics. my services include: consulting and advisory: website re-design project best practices, including stakeholder interviewing, workshop facilitation, and production of pragmatic agency briefing materials. web analytics strategy and online business optimization. writing for online business: former technology research analyst with numerous published articles, including vendor comparison reports (the forrester wave), case studies, website usability reports, business models, website design briefs, and industry best practice white papers. my domain knowledge includes online customer experience, usability, web analytics and measurement, e-commerce, and corporate website effectiveness. writing for the web: web copywriting, including product description copy. writing for print: multiply published humour essayist, with artic