gorilla.net

a comprehensive tool to help you listen to and act upon customer feedback from various channels (online, offline, surveys, and website) to retain customers & reduce churn rate. gorilla.net is a tool to collect all the customer feedback from various channels and transform them into actionable insights. it acts as a comprehensive solution for your business to listen to your customers and act to reduce churn rate and retain customers, eventually resulting in increased revenue. gorilla.net helps you to measure your business performance against key quality parameters like service quality, ambience, product quality, pricing and more, identified directly from customer experiences. you can analyze the segmentation of your customers by loyalty and also easily pinpoint those business locations that are gathering more non-loyal customers or those which are performing very well and are customers’ favorites. not only it helps you to analyze problems at each franchise or business location level, but