www.thestayguru.com

customer satisfaction is vital to hotels but the vast majority of customer dissatisfaction is actually hidden from hotels. research suggests that only 4% of unhappy customers complain directly, while 91% of unhappy customers prefer to keep quiet and simply never come back. such hidden discontent costs hotels immediate loyalty but it also hurts future acquisitions. unaddressed dissatisfaction ends up as negative reviews on social media where it can be extremely damaging to future bookings. worse, unhappy customers are over 50% more likely to leave a negative review than happy customers are likely to leave a positive review. the stay guru solves both these problems. with the stay guru, hotels can detect and respond to guest dissatisfaction in real time while guests are still on premise preserving customer loyalty and generating positive reviews that boost future acquisitions. the stay guru. making imperfect stays perfect.