Iris Retention Strategies

iris retention strategies provides a customer retention and customer success out sourcing solution for companies that are looking to reduce customer churn rate. the way we differ from other customer retention vendors, who are primarily software vendors or consultants or both, is by offering an actionable approach. the formulation of a customer success plan is fundamental for today’s subscription based business model, but it does not go far enough. at many companies no one is in direct contact with the existing customers after the initial sell. for only a few dollars a month per customer we will start a process of proactive outreach to your customers. on your behalf we will contact your customers directly by phone and email to determine how happy they are with your products and services, find the level of adoption, receive and record any customer feed back and many other metrics. we also asses the probability of your customer to renew their subscription agreement and we share your succe