Iservice-Desk

powered by the industry-leading itsm platform, servicenow, iservice delivers the capabilities offered by servicenow to their large enterprise customers at a price point that is affordable by small to medium organisations. iservice can be delivered with minimal implementation effort. more than just provide access to the industry leading itsm platform, iservice provides a turn-key solution for organisations looking to adopt itil practices to drive efficiencies and increase customer service. features iservice has been developed to deliver core itsm functional areas with minimal configuration in the shortest possible time. core itsm functional the following itil aligned process functions are provided: • incident and request management • problem management • knowledge management • change management • cmdb and configuration management • service catalogue platform functionality • self service portal – enables employees and customers to log and track issues. • reporting – standard kpi reports