ithive.org

a proactive approach aligning your technology with your business needs now and in the future. our approach to help our customers is as follows: 1. understand the cost of down time. you cannot invest in something unless you understand its role and importance to the organization. 2. identify the state of the following areas: o security – what is in place – wireless, router, and user access to files, malware protection, and physical access to equipment. how is this monitored, is it check regularly by a person. o backup – 3 forms of backups, with the most important information stored offsite. how is the monitored and is it checked by a person. o system health – performance, errors, system updates hardware and software. how is it monitored and is it checked by a person. 3. develop a support plan and custom reports tailored to the customer’s needs. designed to keep the customer informed at the level that they would like to be. 4. develop an investment plan: o identify areas for improvement a