kanari.co

kanari is a cloud-based technology platform that helps brands measure and manage customer experience levels across all of its digital and physical customer touchpoints. we do this through the smart use of mobile & tablet optimised customer surveys that are delivered to consumers via sms, qr codes, email, tablets or native mobile app experiences. kanari surveys are fully customisable, fully branded and multilingual to meet all data collection requirements. kanari’s powerful backend aggregates all the information collected at each touchpoint and feeds it into our analytics & reporting engine which allows brands to analyse all the collected customer experience data, visualise it, and identify customer experience related improvement opportunities. other capabilities of kanari also include allowing businesses to set up real-time management alerts, reach out to individual customers who have had a negative customer experience and synchronize relevant data with various enterprise crm systems.