keltike.de - Operation & Maintenance in Optical Networks

keltike.de - operation and maintenance in optical networks - is focused in deliver high quality service operations portfolio in it service management, according to itil® best practices. mainly, the purpose of service operation is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers. service operation is also responsible for the ongoing management of the technology that is used to deliver and support services. well-designed and well-implemented processes will be of little value if the day-to-day operation of those processes is not properly conducted, controlled and managed. nor will service improvements be possible if day-to-day activities to monitor performance, assess metrics and gather data are not systematically conducted during service operation. service operation includes the execution of all ongoing activities required to deliver and support services. processes within service operation: ■