Kitshoffgleaves & Co

kitshoffgleaves is an established management consultancy delivering a range of services across industry sectors. clients range from ftse 100's to small social enterprises and public sector organisations. we have developed thought leadership in relation to customer management (acquisition, retention, and development) linked with individual customer profitability. our company is one of the few firms operating at this critical interface between finance and marketing through portfolio management. as a result of repeat business and existing client requests we have, as part of customer retention activities, also developed services related to customer feedback, satisfaction, compliments, complaints handling and insight. we educate, teach and train and deliver projects directly to clients or through intermediaries or collaborative approaches. we also deliver bespoke market and research studies.