John Ford and Associates

our goal is to support organizations to approach inevitable internal workplace conflict with greater clarity and confidence. we want you to feel comfort – not dread and fear – and be at ease when thinking about the way conflict is handled at your organization. we want to support your organization to be conflict-resolution competent, which involves: knowing how to identify conflict early so you can nip it in the bud having simple tools to deescalate, not escalate, conflict having a clear path to the lasting resolution of conflict beyond providing coaching and training that develop these vital workplace skills, we mediate when you want the benefit of an external professional. our ultimate goal, however, is to support you and your organization to know what to do yourselves. we believe that hr professionals are required to be conflict-resolution competent. and, of course, employee-relations specialists need to be experts!