Build Better Managers

let's start with the first fact. the number 1 success factor for a 1st line manager is knowing how & what to focus on when building team capability, this has been studied again & again. second fact, we know that 80% will invest their time working on the wrong things. this has a big impact on business agility, your team can easily end up ill-equipped to deal with customer opportunities as they present themselves. you might not think so, but the studies provide hard data. your people may lack the skill, knowledge, engagement or just simply do the wrong things to close that deal. by not being able to work to the gold standard it costs anything up to a horrendous $4 million a year in lost revenue for each team. look at ceb/gartner's pivotal study to review the data yourself. how does this happen? usually, because managers can’t (or don’t know how to) identify what will have the biggest impact on performance either for themselves or their team members. decisions are based on gut feel and