Overleaf Communications

overleaf communications is owned and managed by me, sarah schmitt. i am a digital communications consultant with a fervent interest in ensuring value for the client, and the best outcome for the end user. i have extensive experience in developing accessible, plain english content on complex subject matter. in all projects i employ user-centred design methodology including desktop research, user research interviews, card sorting, heatmaps, click testing, google analytics and pair-writing to inform content development. i provide governance materials such as website playbooks, content development decision trees, style guides, standard operating procedures, templates and publishing guides; and materials to help subject matter experts and content approvers to understand their role in the development process. my experience over the years in the operational aspects of website management and content processes mean i can collaborate with ict staff and understand the opportunities and constr