Sofica Group, a Teletech Company

founded in 2004, sofica group has become the largest bpo provider in bulgaria in terms of size, stability and quality of services and one of the leading and fastest-growing outsourcing companies in central and eastern europe. the company is part of teletech holdings inc. (nasdaq: ttec), a leading global provider of technology-based customer engagement solutions. we currently have an operational capacity of 1100 seats split in sofia and plovdiv, bulgaria and skopje, macedonia. our experience allows us to provide leading global and local clients with a broad range of tailored bpo (business process outsourcing), ito (information technology outsourcing) and hro (human resource outsourcing) services. the convergence of these diverse types of outsourced services is our main competitive advantage. our leading position has been founded on the commitment to our team: to our people. a career at sofica provides a supportive working environment presenting a variety of career growth opportunities.