Solbiz

consulting firm founded in mexico with the goal of help organizations improve their business processes by offering innovative solutions in the following specialties: * crm (customer relationship management) – business strategy focused on customer loyalty, using technology, to organize, automate and synchronize activities of sales, marketing, customer service and technical support. * social crm – business strategy using traditional crm but adds social networks to complement the information and the mass media that a company has with its customers or prospects, integrating conversations and information of the networks (facebook, twitter, linkedin, etc.) within the crm platform. * itsm (it service management) – process-based discipline of it (information technology) service management aligned to best itil (information technology infrestructure library) practices having full emphasis on the quality of the services that a company provides and relationships with their customers solbiz is the