Solupix

glassix visual solutions is a cloud-based service that provides visual hardware support allowing us to shorten support call time and prevent unnecessary field technicians’ visits. we provide support via the customer’s mobile device, allowing the customer to share pictures/video of the problematic hardware/product. the support technician then provides visual instructions on the same picture/video back to the customer’s mobile device for rapid problem resolution. glassix also provides a smart platform to share readymade videos/photos with the customer using his mobile device. using the customer's mobile device allows us to create a chat session with the customer, and by that, allowing the support engineers to serve more than one customer at the same time. glassix enables full ivr integration allowing opening a chat session and/or sending readymade videos/photos to known issues. as we understand the complexity of crm processes, we also provide a full crm integration sdk. glassix doesn't r