Somia Customer Experience

we help companies to discover insights about their customers and help them transform their solution and organization to deliver better customer experience. we discover the root cause before jumping to solution although it may seem faster to solve a customer problem right away, you may lose the opportunity to target the real needs if you don't understand the root cause. we discover insights about your customers, business, and technology, to ensure our solutions are highly relevant and actionable. "if i had asked people what they wanted, they would have said faster horses"​ - henry ford we put customer in the center of everything that we do good customer experience will drive higher loyalty to the brand. in helping companies deliver good experiences, we involve the target customers closely in our process, through customer research, personas, co-creation, and user testing. we believe this is key to ensure that the solution useful, usable, and enjoyable. "designing for everybody is designi