South Africa Business Process Offshoring

building on the success of the recent fifa 2010 soccer world cup, south africa continues to offer enormous promise. south africa’s bpo industry offers investors a modern and welcoming english-language environment and 50-60% lower costs than source markets. with a proven track record – south africa’s offshore bpo industry has achieved 10,000 jobs – the country is already a global leader in contact centre bpo having attracted five of the top ten global voice majors. with the launch of new incentives for the bpo sector, south africa’s bpo proposition becomes even more attractive with a further reduction in operating costs by 15-20%. ‘we speak your language’ south africa benefits from its strong linguistic and cultural affinity with the uk ensuring a first-rate, friendly customer connection. the country has the third largest english-speaking pool among global offshore locations and a growing supply of talent with 350,000 graduates added to the pool annually. south africa’s bpo offer is enh