South West Contact Centre Forum

the swccf is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the south west of england. established in 2008, the swccf is the only regional forum whose key purpose is to connect the customer contact industry in the south west through its many events and initiatives held throughout the year with the objective of sharing best practice, thought leadership strategies, timely industry research and benchmarking to ensure that all members receive exceptional value and return for their membership investment. the swccf represents the region’s 250 employers who collectively employ circa 52,000 people representing customer contact centres, shared service centres and customer hubs throughout one of the largest regions in the uk which includes bristol, gloucester, cheltenham, swindon, southampton, bournemouth, plymouth, exeter and bath. the swccf represents members in both the public and private sector, along with some the uk’s biggest bl