Spectos GMBH

spectos is an independent market research & technology institute. founded in 2001 in dresden, germany, by niels delater, spectos has been providing industry leaders with individual solutions for decades. at spectos, we believe that real progress comes from continuous effort day by day. it starts with understanding processes and operations from the customer’s perspective, as well as not only listening to, but learning from the voice of the customer. the spectos team has been successfully supporting clients around the world for over a decade for performance management. with over a decade of technology-driven market research experience and a leading presence across the globe, spectos delivers customers with the eye-opening data they need to sustainably improve customer satisfaction and build customer loyalty. by providing highly effective saas & paas solutions based on the six sigma methodology, spectos delivers a dependable framework for measuring, sharing, and acting on customer & e