Spot Check Services

since 1998, spot check services has been providing businesses with the tools they need to improve customer satisfaction. in addition to traditional mystery shopping, our full-service company offers a range of customer experience solutions including: online surveys, phone shops, website evaluations, self-directed management reporting, product placement and promotion compliance, employee surveys, and other related services. our team of experienced professionals work with clients from a wide range of industries to design a customized program that will improve customer service and increase profitability. time and again we have seen businesses pouring all available funds into advertising, marketing, and promotions, all in an effort to drive traffic through the front door. they do so while ignoring what those customers are actually encountering once through the door – product quality issues, unfriendly or disengaged staff, or employees who are untrained or under-qualified and lack the knowle