Stacey Singer Consulting

nothing hurts an agency’s morale and bottom line more than the constant cycle of pitching, winning, losing and re-pitching business. i have seen hard-fought wins turn into losses more quickly than i could have ever imagined and almost always for reasons that could have been foreseen and avoided. i know this because i have lived it. i successfully led numerous agencies over the past 25 years—from a 3-person start-up to a 1,000 person turn-around. i built and managed an industry-leading global client satisfaction center of excellence for the world’s largest marketing communications company and truly understand what matters most to clients. i oversaw operations for a large, integrated network and recognize the importance of aligning the internal organization around the client goals and agency mission. if you are losing business, have a troubled account, or an under-performing office, i can help. if you are growing and want to make sure you keep what makes you special, i can help. i have