Stand Out Advisory

i've helped b2b saas and information services companies: ► improve customer retention ► increase customer engagement ► expand product value proposition ► optimize products, services, and experiences ► discover unmet customer needs ► optimize messaging to link to customer motivations and pain points ► overhaul the customer digital experience project highlights: ► increased membership growth by 26% and improved nps by 50% by overhauling the end-to-end glg member experience ► increased glg member engagement by 16% in one year ► reduced churn leading indicator by 75% in one year through an overhaul of the digital experience at a mid-sized b2b saas business ► developed strategy to expand glg member value proposition by conducting unmet needs research ► boosted win rate by 12 points in one year through an overhaul of a gartner multi-million dollar prospect program ► doubled impact from digital marketing at gartner, resulting in an incremental $18m of revenue in one year if you want to make