Star - Setting the Standard for Smoother Transfers

the long-term solution to improving customer experience of transferring between companies and to manage good practice framework. delivered by criterion and tex the transfers and re-registration industry group (trig), a collaboration of 10 industry trade bodies and representatives of individual firms, has been working to deliver a cross-industry solution to the challenge of improving customer experiences of moving money from one financial institution to another. the initiative has support from the pensions minister, across the industry and the government is keeping a close eye on it. in july 2018, the fca highlighted the issue of transfers and re-registration in its market studies into the asset management industry and into investment platforms. trig endorses and recommends the joint venture, named star, to manage good practice framework. star is a long-term solution to improving the customer experience of transferring between companies - delivered by criterion and tex, combining