Stomt

think beyond relationships, create a culture. what we do: stomt predictably increases your customer lifetime value. we allow you to channel any impulse of customer feedback through any point of contact, enriching it with environmental data, let ai help you managing it and establish a feedback culture with your customers. why it matters: customer relationships and dialogues between customers are becoming more and more important. as businesses grows, however, customer dialogs and, in turn, customer relationships are suffering. in other words, customer relationships don’t scale. an even bigger problem is that only 4% of all customers provide hard feedback at all while the other 96% goes unexpressed. 55% of all associated complaints end up circulating on social media channels. thus, there is a lack of dialogue as well as a simultaneous lack of control over the dissemination and circulation of feedback. specialties: feedback management | customer strategy | market research | modern marketin