Strategic Reflections, Inc.

strategic reflections, inc. is a national customer research company which provides retail stores, financial institutions, grocery stores, convenience stores, and restaurants a direct insight into their customer experiences. the senior partners in strategic reflections have been coordinating customer research and mystery shopping projects since 1988 for regional and national clients. strategic reflections, inc. has utilized a plan of action based upon experience for accurate and efficient design, development, and implementation of each and every research program. programs are designed to measure, address, and resolve all of the critical factors that directly impact the customer service experience. strategic reflections, inc. has adopted the motto of “helping good businesses stay that way.” in order to facilitate this, our mobile survey questionnaires and mystery shop forms are designed to allow customers to report their recent experiences relating to customer service to the client. the