Strategic Workforce Planning Solutions

swps is a boutique consulting firm specializing in field service & contact centre workforce management and operations. strategic plans are only as good as the people implementing them - programs must co-exist and support each other to have positive impacts on the customer experience and the financial bottom line. swps has award winning professionals, with experience ranging from operations managers to directors, in: • recruitment, retention, scheduling, attendance management and labour relations • training, new product/program launches and vehicle/resource optimization • management team building, quality assurance programs and coaching for productivity for short or long term assignments, look for swps to provide the resources who will make sure your people strategy supports your business strategy – which is a winning combination!