Stratmetrix

we are customer experience consultants and our mission is to help you improve the service experience that you deliver to your customers. typically, we do this by creating innovative business-change programmes that ultimately drive customer satisfaction, retention and profitability. the vast majority of our work revolves around delivering the action phase - i.e. the phase that needs to follow the customer-insight phase if you are to realise the maximum value from your investment in customer research or voc programmes. our primary domain of experience spans customer operations - e.g. customer service, contact centres, marketing, sales, etc.