Structured Chaos

how can my company become more customer centric and does this really have added value for the customer and my own company? what does digital transformation mean for my business? how can my company come up with (new) products and services that don’t miss their goal? how do we get teams inside & outside of the company to work together as one?  how do i make my innovation project run faster and smoother? how can i assess what ideas are profitable, desirable and feasible before committing? do these questions sound familiar? good news, i can help! during the last 15 years at kbc group, i specialised in helping teams define & implement new strategies, invent and upgrade products & services, upgrade operational as well as organisational processes. i have managed projects in belgium and abroad in different domains ranging from legal, innovation, it, upgrade testing capabilities to pure marketing projects. i am still active as service design coach at kbc group where i coach internal and exte