Supera Intelligent Business Growth

supera inteligent business growth was founded to support modern bpo and traditional outsourcing service companies improve their business performance. built on global outsourcing and bpo experience we understand the business and operational dynamics of service providers and the challenges they face in scoping, implementing and delivering services to their clients. our business model is unique; we are not a traditional consultancy. our engagement and remuneration model enables supera to partner with the service provider and share in the business improvement. the focus is to optimize operations, impacting all of the components (proc­ess, people and technology), by implementing process monitoring and providing management information for our clients. the biggest lift to the client is in a focus on monitoring metrics. the indi­vidual instances in the process are monitored and tracked, and these role-up into indicators, which role-up into kpis, that are then consolidated into slas. this enabl