www.customer-advocacy.com

i have been chief customer officer for multinationals like qvc, sky and liberty global. triggered by the cluetrain manifesto (1999; “markets are conversations”) i successfully guided organizations through transformational customer centricity changes since the beginning of this century throughout europe. i bring strategy together with pragmatism, making companies more successful, whilst making employees and customers happy. nowadays you need to do more than promising a certain experience, you actually, and consistently have to deliver a superior and differentiated customer experience that is evidenced by customers' on- and offline reviews. making it key to take talking about putting the customer at the heart of your business to actually being and doing it. check out my website if you want to learn more. or contact me to help you do it!