www.yourcallcentre.com

"map your call centre, know your call centre, succeed with your call centre." "call centre success has just become an exact science ..." you map the way your call centre functions. yourcallcentre.com compares your mapping to best in class call centres most like yours - performing the same functions, having similar call durations and having the same type of client interactions. the resulting report gives you direct access to their considerable insights via yourcallcentre.com's research and unique software that ensures you learn from them about what works best and what does not work so well. their successes will be your successes and you will be able to avoid their mistakes. your map covers 15 critical areas: people management, technology, the workplace, business processes, customer service, quality control, recruitment, statistics, stress index, communication, training, return on employment, headcount comparison, operational efficiencies comparison and the overall design of your call ce