Yakpact LTD

we are a software company headquartered in dublin, ireland on a journey to transform the contact centre industry.every interaction creates the opportunity to build a personal connection. we believe that personal connections are key to a great customer experience. with netsuky when a customer calls an organisation with a request a personal connection is created by a human being in the frontline team and made explicit in their commitment to solve the customer request. netsuky creates visibility to the service team of the personal customer commitment made by the frontline staff member. the result: the service team connect more clearly with the customer’s request and frontline staff get to see the delivery of this request.