Helpwise is a software designed to streamline customer service and communication for businesses. It functions as a shared inbox system, allowing teams to manage inquiries from various channels like email, SMS, social media (Facebook, Twitter), and live chat, all in one place.

However, users highlight certain areas of improvement, such as the unavailability of customer support, disjointed support channels, issues with bugs and functionality issues with integrations.

Whether you’re searching for more advanced features, looking for a more affordable option, or simply want a different user experience, there are several available alternatives for you.

Helpwise software has many use cases, but some options may provide better results for the same function.

We have compiled these 5 Alternatives to help you choose the right alternative or replacement if you choose.

Distrobird
Hubspot
Zoho
Front
Zendesk

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Features: The features of Distrobird include data enrichment, contact management, cloud call center, form tracking, block list, shared inbox, Office 365, Gmail, and custom SMTP inbox sync, campaign exclusions, and scheduled campaigns.
Pricing: There is a free plan for the Voice, Sequences, and Shared Inbox products. The startup plan for the Shared Inbox is $8/month. Startup, Growth & Enterprise plans for both the Sequences and Voice products are $25, $50, and $75/month respectively.

2. HubSpot Service Hub

HubSpot offers a knowledge base for businesses to create and share informative articles. It also offers ticketing tools that help teams manage and prioritize support requests.

Features:

Reporting and analytics, AI and automation, Apps and integrations, Knowledge base and Live chat.

Pricing:

There is the free plan. The starter plan is $50/month. While the professional plan is $500/month, and the enterprise plan is $1,200/month.

3. Zoho Desk

Zoho offers a well-known suite of cloud-based business tools. The solution helps companies of all sizes manage sales, marketing, and customer support. It can store contact data, improve customer satisfaction, and automate tasks.

Zoho CRM can also combine with companies’ other tools to share CRM data and improve business intelligence.

Features:

Zoho can automate repetitive tasks and streamline the sales process. Gain insights into sales performance and trends with analytics and reporting. Create automated workflows to improve efficiency and also access CRM features through mobile apps.

Pricing:

The Zoho standard pricing is $14 per user/month. The professional plan is $23 per user/month. The enterprise plan is $40 per user/month. The ultimate plan is $52 per user/month. There is also the flex plan which is $14 per user/month. And the plus plan which is $57 per user/month which is billed annually.

4. Front

Front is a customer operations platform that helps streamline customer communication by combining the ease of use of email with the automation and collaboration features needed to deliver exceptional service at scale.

Features

It acts as a central hub for all your customer communication channels, uses a familiar email-style interface, offers analytics to help you measure customer happiness and team performance, and Front automates tasks like routing messages to the right person

Pricing

The pricing for the growth plan is $59/month. The scale plan is $99/month and the premier plan goes for $299

5. Zendesk

Zendesk is a cloud-based customer service platform that allows you to track and manage customer inquiries across various channels like email, phone calls, social media, and web forms all within a united platform. It is a communications solutions that enhance your customer service operations and increases your productivity.

Features

Centralize customer support operations, improve efficiency, offer CRM functionalities to help businesses manage customer data, personalize support experiences, and empower customers to find answers on their own with articles, FAQs, and how-to guides.

Pricing

The pricing for Zendesk essential plan for teams is $69 per user. Growth plan is $115 per user. The professional plan is $149 per user. Contact sales team for enterprise plan.

Conclusion

Finding the right Helpwise alternative in 2025 means looking beyond basic shared inbox functionality to discover a platform that enhances team collaboration, streamlines communication, and integrates seamlessly with your existing tools. While Helpwise provides a solid foundation for team inbox management and customer communication, the right alternative can offer additional flexibility and tools tailored to specific business needs.

As new platforms emerge with enhanced collaboration features, automation, and integration capabilities, exploring alternatives to Helpwise can empower your team to communicate more efficiently and elevate customer service.

A platform like Distrobird, for instance, offers a streamlined approach that unifies communications across channels, helping teams maintain organized workflows and foster stronger customer relationships. By considering alternatives like Distrobird, you can ensure your team is equipped with the best tools to adapt and excel in 2025.

All-in-one platform

Sales

Customer Support

Products

Campaigns & Sequences

SMS - P2P & Campaigns

Voice

Web Chat

Shared Inbox

Form Tracking

Sales Academy

Top 5 Helpwise Alternatives to Consider in 2025

Top 5 Zendesk Service Alternatives in 2025

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