Marketing and sales teams have to promote existing products, generate new leads, and establish lasting customer relationships. The right customer service and support software can streamline processes, boost productivity, and improve customer satisfaction, leading to stronger customer retention and growth.

Why do you need a HubSpot Service Hub Alternative?

HubSpot Service Hub is a customer service and support software solution offered by HubSpot. It is designed to help businesses manage and improve customer interactions, build stronger relationships, and deliver exceptional customer service.

Users do, however, have several issues with the software from its expensive price compared to other software, poor onboarding process, lack of transparency in the payment schedule, and nonexistent customer service.

Whether it's your business's cost, complexity, or specific needs, exploring alternatives to HubSpot can lead to unexpected benefits and efficiencies.

In this article, if you're looking for HubSpot service alternatives, review our list below to find an option that will supercharge your sales process and eliminate friction.

What should you look for in a HubSpot Service Hub Alternative?

Features: Look at the features that come with all the major options and decide which ones are the must-haves for your organization.
Ease-of-use: You want a platform that's user-friendly for everyone on your team, so it should be easy to use
Customization: A good HubSpot alternative is one you can customize to suit your needs.
Integrations: Ensure that the platform plays nicely with your existing tools. Whether it's your CRM, helpdesk software, or project management system, seamless integration is key to keeping your workflow smooth.
Pricing: Ensure to look at the pricing for the level at which you’re at and where you’ll most likely be in the future. As companies expand, certain products may undergo significant price hikes. Make use of any available free trial to gain firsthand experience without committing.

5 HubSpot Service Hub Alternatives: Side-by-side Comparison

HubSpot has many use cases, but some options may provide better results for the same function. We have compiled these 5 Alternatives to help you choose the right alternative or replacement.

Distrobird
Salesforce
Zendesk
Pipedrive
Zoho

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Features: The features of Distrobird include data enrichment, contact management, cloud call center, form tracking, block list, shared inbox, Office 365, Gmail, and custom SMTP inbox sync, campaign exclusions, and scheduled campaigns.
Pricing: There is a free plan for the Voice, Sequences, and Shared Inbox products. The startup plan for the Shared Inbox is $8/month. Startup, Growth & Enterprise plans for both the Sequences and Voice products are $25, $50, and $75/month respectively.

2. Salesforce

Salesforce is a customer relationship management (CRM) software that helps businesses manage all their interactions with customers, from attracting new leads to nurturing existing relationships and closing deals It offers a robust marketing automation suite to create targeted campaigns, manage email marketing, and track marketing performance.

Features:

Helps with marketing automation. Can integrate with other business systems. Allows users to collaborate and share information within the app. Built-in analytics with AI capabilities which empowers you to make data-driven decisions

Pricing:

The basic plan goes for $25/per month while the professional plan is $100/per month

3. Zendesk

Zendesk is a cloud-based customer service platform that allows you to track and manage customer inquiries across various channels like email, phone calls, social media, and web forms all within a united platform.

It is a communications solutions that enhance your customer service operations and increases your productivity

Features:

Centralize customer support operations, offers some CRM functionalities to help businesses manage customer data and empowers customers to find answers on their own with articles, FAQs, and how-to guides

Pricing:

The team plan goes for $69/month, the growth plan is $115/month, the professional plan is $149/month and for the enterprise plan, contact the sales team

4. Pipedrive

Pipedrive is a sales CRM (Customer Relationship Management) software specifically designed for visual and activity-based selling.

Unlike some CRMs that can be complex and overwhelming, Pipedrive takes a unique approach focused on streamlining the sales pipeline.

Features

Visualizes your sales pipeline. Automates repetitive tasks. Contains built-in forecasting tools to analyze your sales pipeline data.

Pricing

The essential plan goes for $12 per user/month, Advanced plan is billed $24 per user/month, Professional plan is billed $49 per user/month, Power plan billed by $59 per user/month and the enterprise plan is for $79 per user/month

5. Zoho

Zoho is a cloud-based software suite that caters specifically to businesses, offering a vast array of applications that go beyond basic productivity tools from sales and marketing to finance and human resources.

Features

Integrates with all your applications seamlessly. Offers an all-in-one solution for your business needs. Customization options are specific to your workflows and preferences.

Pricing

The standard plan goes for $12/per month. The professional plan is billed $20/per month, enterprise plan is $35/per month and the Ultimate plan is $45/per month

Which HubSpot Service Hub Alternative Is Right For You?

Finding the right HubSpot alternative for customer support depends on your specific needs and budget.

The best thing to do is make a list of your must-haves and compare the possible tools to select the right software for your team.

While searching for the right solution, ensure to consider the total cost of ownership—accounting for all costs associated with the product—so there are no surprises down the line.

If you are looking for a comprehensive and affordable solution with a free plan, Distrobird is a great option. It offers all the essential features you need to manage your sales & customer engagement tech stack in one place - multi-channel sequences and campaigns, web messenger, outbound dialer, inbound call center software, shared team inbox, and conversation analytics - in a single solution. Distrobird is also easy to use and integrates with a variety of popular apps.

All-in-one platform

Sales

Customer Support

Products

Campaigns & Sequences

SMS - P2P & Campaigns

Voice

Web Chat

Shared Inbox

Form Tracking

Sales Stack

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