BDC Services Group

business development services for dealerships specializing in: pre-purchase calls post- purchase calls service csi calls web leads calls inbound phone calls database mining calls event calls other services provided by bdc services group: mentoring (sales/crm) in-house, webinar and weekly conference training calls (sales/crm) action plans and training (sales/crm) set-up of e-blast systems and follow up triggers training (crm) developing and mentoring (business development center) key assessment drivers: • the contribution of the current staff members and management • sales manager, and senior managers use and knowledge of the current system • dealership utilization • use & application of training from your provider • revenue stream audit (hot plate & cold plate) • web lead audit (how leads are handled) • phone lead audit (how phone leads are handled and “in’s” vs. sold) • outbound follow-up audit (how is the “be-back” bus doing) • overdue follow-up (how the deal