Bearden Consulting

bearden consulting practice includes: the revolution: transforming the client experience • coaching: leveraging strengths • contact center disruption: moving beyond the metrics • contact center operations assessment & enhancement revolutionize your client & employee experience through your contact center quality programs. checklist, “quality” scores are hindering your associates ability to wow your clients. multi-channel, “omni” strategies: • technology selection, execution & adoption • leveraging speech/interaction analytics; enterprise analysis to individual assessment are you behind in leveraging new technology or have you purchased technology and are not sure if you are using this to the full potential? let our team reduce the confusion and provide an analysis of what opportunities you should be harnessing. adoption strategies: change management manage business change with minimal impact to end users and customers • better understand and address performance issues • improve applica