Blackbird Professional Services, Inc.

blackbird professional services is committed to expert integration, project management, and implementation services designed to help contact centers deliver and manage interactions, whether person to person or self-service, via their customer's preferred communications media (phone, fax, web, email). we provide a comprehensive suite of services geared toward today’s contact center environment, including implementation design validation, deployment, integration, testing, training, and configuration support. we focus on aes, control manager, avaya workforce optimization and the verint workforce optimization suite. beyond implementation oriented services, we also provide system assessments, solution patching, license additions, upgrades, and troubleshooting support. we also provide a cloud-based, subscription workforce management solution geared towards small- and mid-sized organizations. through our wfm reseller program, our qualified partners may resell our blackbird-branded walrus wf