Business Process Outsorcing (Bpo)

job responsibilities and duties: • to resolve customer concerns via phone, email , mail, or other media. • use telephones to reach out to customers and verify account information. • greet customers warmly and ascertain problem or reason for calling. • utilize computer technology to handle high call volumes. • compile reports on overall customer satisfaction. • resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure solution. job requirements: • be able to provide excellent customer service • strong phone contact handling skills and active listening • ability to communicate and engage effectively, verbally and in writing, in english. • must graduate of bachelor’s degree (