Buyology Kenya

buyology co. llc is a customer experience company using research methods such as mystery shopping, net promoter score (nps), customer satisfaction surveys (csat), voice of customer (voc) and retail audits, to ensure our customers have the true picture of their customer perception and loyalty score; products and services visibility and pricing as well as how customers interact with their products, services and customer facing employees. our mystery shopping process objectively measures the customer experience by simulating a customer visit to their store, restaurant, branch, distributor, online store, or call centre. mystery shoppers who match the profile of their target customers visit locations secretly as customers and measure the key parameters of their experience on various objective and subjective parameters. we use technology to collect the data in a real-time, reliable, transparent and efficient way and translate this into an index that you can use to objectively evaluate the qu