E-Xeni Quality Services

excellence is expected e-xeni trains hotel staff in quality services creating return guests, happy staff and increased profits. the difference between a good hotel and an excellent one is the quality of service. when a guest selects a 5-star hotel they expect high standards of f&b, accommodation and facilities, but the main reason they return is the quality of service. even if a hotel has weaknesses in its hardware, excellent staff can smooth over the imperfections. a guest expects 5-star service even in a 3-star hotel. e-xeni arranges tailor-made training for front-of-house staff; consultancy on improving quality standards. practical workshops are arranged in the workplace. judy smith, founder of e-xeni, developed the privilege club in 1996, the first-ever hotel guest loyalty scheme in the mediterranean, created the first guest relations operating standards in a resort hotel worldwide and has organised successful european summits, nato conferences, environmental